ck10 Terms & Conditions — Your Rights and Obligations

1 Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "Platform" means the ck10 website located at https://ck10.io, including all associated pages, services, games, betting markets, and features accessible through that domain.
• "Member" means any individual who has successfully registered an account on the Platform and whose account is in good standing.
• "Account" means the personal account created by a Member on the Platform, used to access betting, gaming, and financial services.
• "Wallet" means the BDT-denominated balance held within a Member's Account, credited through deposits and debited through wagers, withdrawals, or fee deductions.
• "Bonus Funds" means any credits, free bets, cashback, or promotional amounts issued by ck10 to a Member that are subject to wagering requirements before they can be withdrawn as real money.
• "KYC" means Know Your Customer — the identity and age verification process required before a Member may make withdrawals from the Platform.
• "BDT" means Bangladeshi Taka, the official currency of the People's Republic of Bangladesh, denoted by the symbol ৳.
• "Bet" or "Wager" means any real-money stake placed by a Member on a sports betting market, casino game, or other gaming product available on the Platform.
• "Prohibited Person" means any individual who is under the age of 21, or who is prohibited by applicable law from participating in online gambling, or who has been self-excluded from the Platform.

2 Acceptance of Terms

By clicking "Register", completing the account registration process, making a deposit, or placing any bet or wager on the ck10 Platform, you confirm that:

• You have read these Terms & Conditions in full and agree to be bound by them.
• You have read and accept the ck10 Privacy Policy, which is incorporated into these Terms by reference.
• You have read and accept the ck10 Responsible Gaming Policy.
• You are not a Prohibited Person as defined in Section 1.
• All information you provide to ck10 during registration and verification is accurate, complete, and up to date.

ck10 reserves the right to update, amend, or replace these Terms & Conditions at any time. Continued use of the Platform following the publication of updated terms constitutes acceptance of those updated terms. Members are encouraged to review this page periodically.

3 Eligibility

To be eligible to register and maintain an account on the ck10 Platform, you must satisfy all of the following criteria at all times:

• You must be at least 21 years of age. ck10 operates a strict 21+ policy with no exceptions.
• You must be a natural person — corporate entities, trusts, and non-human entities may not register accounts.
• You must not be a resident of, or accessing the Platform from, any jurisdiction where online gambling is explicitly prohibited by applicable law.
• You must not be an employee, contractor, director, officer, or close associate of ck10 or any of its affiliated companies or technology partners, unless prior written approval has been obtained.
• You must not have been previously excluded, banned, or suspended from the ck10 Platform, nor have had an account closed for breach of these Terms.
• You must hold only one (1) active account on the Platform. Operating multiple accounts is strictly prohibited.

4 Account Registration

To access the full range of ck10's services, you must register an account by providing accurate personal information including your full legal name, date of birth, email address, mobile phone number, and preferred payment method details. You agree that:

• All information provided during registration is truthful, current, and complete. Providing false or misleading information constitutes a material breach of these Terms.
• You will promptly update your account information if any details change.
• You are solely responsible for maintaining the confidentiality of your username, password, and any OTP codes associated with your account.
• You will not permit any other person to access or use your account.
• You will notify ck10 immediately at [email protected] if you believe your account has been accessed without your authorisation.

ck10 reserves the right to decline any registration application without providing a reason, and to suspend or close any account where there is reasonable cause to believe that the registration information is false, that the account holder is a Prohibited Person, or that the account is being used in breach of these Terms.

5 KYC & Identity Verification

ck10 is required to verify the identity and age of all Members before processing withdrawal requests. The KYC process may require you to submit one or more of the following documents:

• A government-issued photo identity document (National ID card, passport, or driving licence).
• A recent proof of address document (utility bill, bank statement, or government correspondence dated within 90 days).
• Proof of ownership of the payment method used for deposits (e.g., screenshot of bKash or Nagad account showing your registered mobile number).
• A selfie photograph holding your identity document, as requested by the verification team.

Withdrawals will not be processed until KYC verification is completed to the satisfaction of ck10's compliance team. ck10 reserves the right to request additional documentation at any stage and to place a temporary hold on account funds pending verification. Accounts that fail to complete KYC within a reasonable timeframe may be subject to closure, with funds returned to the verified deposit source.

6 Deposits & Withdrawals

6.1 Deposits

ck10 accepts deposits in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay (United Commercial Bank). The minimum deposit amount is ৳500. Deposits are credited to your account wallet instantly upon confirmation from the payment provider. ck10 does not charge any fees on deposits; however, standard transaction fees imposed by your mobile wallet provider may apply.

All deposits must be made from a payment account registered in your own name. Deposits from third-party accounts are not permitted and may result in account suspension and return of funds.

6.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to KYC completion. The minimum withdrawal amount is ৳1,000. ck10 aims to process withdrawal requests within 24 hours of approval; actual transfer times depend on your mobile wallet provider. ck10 does not charge withdrawal fees.

ck10 reserves the right to conduct additional security checks before approving any withdrawal. During such checks, the relevant funds may be temporarily withheld. Members will be notified by email if a withdrawal is placed under review.

6.3 Currency

All transactions on the ck10 Platform are conducted in Bangladeshi Taka (BDT / ৳). No currency conversion is applied. Amounts displayed on the Platform, including wallet balances, bet stakes, potential returns, and withdrawal amounts, are all denominated in BDT.

7 Bonuses & Promotions

ck10 offers various bonuses, free bets, cashback promotions, and VIP rewards to its members. All promotional offers are subject to the following general conditions, in addition to any specific terms communicated at the time of the offer:

• Bonuses are available only to Members who have completed account registration and, where required, KYC verification.
• Each Member is entitled to claim each specific promotion only once, unless the offer terms explicitly state otherwise.
• All bonus funds are subject to wagering requirements. The applicable wagering multiplier will be stated clearly in the offer terms. Bonus funds and any winnings derived from bonus funds may not be withdrawn until the wagering requirement has been met in full.
• Wagering requirements must be met within the validity period stated in the offer. Bonus funds that expire before the wagering requirement is met will be forfeited without replacement.
• ck10 reserves the right to withdraw, modify, or cancel any promotional offer at any time, including in cases where a Member is suspected of abusing the offer.
• Promotional abuse — including but not limited to creating multiple accounts to claim the same bonus, using third-party funds to meet wagering requirements, or placing offsetting bets to clear bonus requirements without genuine risk — will result in forfeiture of bonus funds and winnings, and may result in permanent account closure.

The ck10 VIP programme operates on a tiered structure. Tier progression, benefits, and conditions are set out in the VIP Programme terms communicated to eligible Members and may be updated at ck10's discretion.

8 Betting & Gaming Rules

All bets and wagers placed on the ck10 Platform are subject to the specific rules applicable to the relevant sport, market, or game. These rules are made available within the Platform interface for each product. General principles that apply across all products include:

• Once a bet is confirmed and accepted by the Platform, it is binding and cannot be cancelled or amended by the Member.
• In the event of a dispute regarding the settlement of a bet or game round, ck10's decision, based on the applicable product rules and any available technical data, is final.
• ck10 reserves the right to void any bet placed on an event or market that was offered in error, including incorrect odds, or where an event has been materially affected by circumstances outside normal sporting conduct.
• Casino game outcomes are determined by certified random number generators (RNGs) provided by ck10's third-party game suppliers, including Pragmatic Play, Evolution Gaming, Microgaming, Ezugi, and Spribe. ck10 does not influence game outcomes.
• Live dealer game results are determined in real time via video stream from certified live dealer studios. ck10 does not employ the dealers and has no influence over dealing or game outcomes.
• Members are responsible for ensuring they understand the rules of each game or betting market before placing a wager. ck10 does not offer refunds for stakes placed in error by a Member.

9 Prohibited Conduct

The following conduct is strictly prohibited on the ck10 Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of all funds, and reporting to relevant authorities:

• Registering more than one account (multi-accounting), whether under the same or different identity information.
• Using automated software, bots, scripts, crawlers, or any other non-human means to interact with the Platform, place bets, or exploit gaming systems.
• Colluding with other Members or third parties to manipulate game or betting outcomes.
• Attempting to exploit software bugs, system errors, or pricing errors on the Platform.
• Using the Platform to conduct, facilitate, or disguise money laundering or any other financially unlawful activity.
• Providing false or misleading identity information during registration or KYC.
• Accessing the Platform from a jurisdiction where online gambling is explicitly prohibited by law, using a VPN, proxy, or other circumvention technology.
• Engaging in any form of harassment, abuse, or threatening behaviour toward ck10 staff, agents, or other Members.
• Reproducing, copying, selling, or commercialising any content from the Platform without the prior written consent of ck10.

10 Intellectual Property

All content on the ck10 Platform — including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, and software — is the property of ck10 or its content and technology suppliers, and is protected by applicable intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. This licence does not permit you to download, reproduce, republish, transmit, distribute, or create derivative works of any Platform content without the prior written consent of ck10.

The ck10 brand name, logo, and associated trademarks are the exclusive property of ck10. You may not use any ck10 trademark, trade name, or branding in any manner without prior written authorisation.

11 Limitation of Liability

To the fullest extent permitted by applicable law, ck10 shall not be liable to any Member for:

• Any loss of profits, revenue, data, goodwill, or business opportunities, whether direct or indirect.
• Any indirect, incidental, special, or consequential losses arising from the use of, or inability to use, the Platform.
• Any loss arising from the temporary unavailability of the Platform due to scheduled or unscheduled maintenance, technical failures, third-party service outages, or force majeure events including but not limited to natural disasters, power outages, civil unrest, or government action.
• Any loss arising from a Member's failure to secure their account credentials, resulting in unauthorised third-party access.
• The accuracy, completeness, or timeliness of information displayed on the Platform, including odds, scores, and event data supplied by third-party data providers.

Nothing in these Terms shall operate to exclude or limit ck10's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

12 Privacy & Data Protection

ck10's collection, use, storage, and protection of Member personal data is governed by the ck10 Privacy Policy, available at /privacy-policy. The Privacy Policy is incorporated into these Terms & Conditions by reference and forms part of the agreement between you and ck10.

By registering an account, you consent to ck10 processing your personal data in accordance with the Privacy Policy. ck10 uses 256-bit SSL encryption to protect data in transit and implements appropriate technical and organisational measures to protect stored personal data against unauthorised access, loss, or destruction.

ck10 will not sell, rent, or otherwise transfer your personal data to third parties except where required for the provision of Platform services (e.g., payment processing, KYC verification), where required by law, or where you have given explicit consent.

13 Responsible Gaming

ck10 is committed to promoting responsible gambling and minimising gambling-related harm. All Members have access to the following responsible gaming tools from within their account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account wallet.
• Loss Limits: Set limits on the net amount you are prepared to lose within a specified period.
• Session Time Reminders: Receive notifications when you have been active on the Platform for a specified duration.
• Cooling-Off Period: Temporarily suspend your account for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours and are irreversible for the duration of the exclusion period.

ck10 enforces a strict minimum age of 21 years for all Members. If you are concerned that gambling is becoming a problem for you or someone you know, please visit our Responsible Gaming page for detailed guidance and support resources, or contact our support team at [email protected].

14 Account Termination & Suspension

ck10 reserves the right to suspend or permanently close any Member account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspicion of fraudulent activity, money laundering, or any other unlawful conduct.
• Failure to complete KYC verification within a reasonable timeframe.
• Provision of false, misleading, or unverifiable identity information.
• Multi-accounting or other forms of promotional abuse.
• A Member's own request for account closure or self-exclusion.

Upon account closure, ck10 will return any verified real-money balance (excluding bonus funds and winnings derived from bonus play) to the Member's verified deposit method, subject to the completion of any outstanding KYC requirements and AML checks. ck10 reserves the right to withhold funds pending investigation where fraud or AML concerns exist.

Members may request voluntary account closure at any time by contacting [email protected]. Voluntary closure requests will be processed within 5 business days.

15 Amendments to These Terms

ck10 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, ck10 will notify Members via email or via a prominent notice on the Platform prior to the changes taking effect. The date of the most recent update is displayed at the top of this document.

Continued use of the Platform after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree to any amendment, you must stop using the Platform and request account closure before the effective date of the change.

16 Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. ck10 operates as a safe and reliable platform committed to fair play, SSL-secured transactions, and transparent terms.

In the event of any dispute between a Member and ck10 regarding the interpretation or application of these Terms, the parties agree to attempt to resolve the matter in good faith through direct communication in the first instance. Members may contact the ck10 support team at [email protected] to raise a formal complaint. ck10 will acknowledge all formal complaints within 48 hours and provide a substantive response within 10 business days.

If a dispute cannot be resolved through direct communication, ck10 will cooperate with any applicable alternative dispute resolution process. ck10's decision on the settlement of any betting or gaming dispute, made in accordance with the applicable product rules and available technical evidence, shall be considered final.

17 Contact Information

If you have any questions about these Terms & Conditions, wish to raise a formal complaint, or need assistance with your account, please contact the ck10 support team:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Time: Live chat queries responded to within minutes; email queries within 24 hours
• Formal Complaints: Acknowledged within 48 hours; substantive response within 10 business days

For responsible gaming assistance, including self-exclusion requests or limit adjustments, please visit ck10 Responsible Gaming or contact [email protected] directly.