ck10 Privacy Policy — How We Protect Your Data
At ck10, the privacy and security of your personal information is a fundamental commitment, not an afterthought. This Privacy Policy explains precisely what data we collect, why we collect it, how we use it, and the rights you hold as a ck10 member in Bangladesh. We encourage all members to read this document carefully.
Our Core Data Protection Commitments
These six principles summarise how ck10 approaches your personal data. Full policy details follow in the sections below.
Minimal Data Collection
ck10 collects only the personal data that is strictly necessary to operate your account, process payments, and comply with legal obligations. We do not collect data speculatively or sell your information to third-party advertisers under any circumstances.
End-to-End Encryption
All data transmitted between your device and the ck10 platform is protected by 256-bit SSL/TLS encryption — the same standard used by major international banks. Stored data is encrypted at rest using industry-leading security protocols, ensuring your information is protected both in transit and at storage.
Your Data, Your Rights
As a ck10 member, you have the right to access the personal data we hold about you, request corrections, ask for deletion where legally permitted, and object to certain processing activities. Submit a data request at any time by contacting our support team at [email protected].
Controlled Third-Party Sharing
ck10 shares your personal data only with trusted service partners who are essential to delivering our platform — including payment processors (bKash, Nagad, Rocket, Upay), KYC verification providers, and game technology suppliers such as Pragmatic Play and Evolution Gaming. All partners are bound by strict data processing agreements.
Defined Retention Periods
We do not retain your personal data indefinitely. Account data is retained for the duration of your membership plus a defined post-closure period required for legal and compliance purposes. Financial transaction records are retained for the period mandated by applicable anti-money laundering regulations.
Transparent Cookie Use
ck10 uses cookies and similar technologies solely to maintain your session, remember your preferences, and analyse anonymous platform usage. We do not use cookies to build advertising profiles or share behavioural data with marketing networks. You can manage cookie preferences through your browser settings.
Table of Contents
1 Introduction
ck10 is Bangladesh's premier online betting and casino platform, accessible at https://ck10.io. We are committed to handling your personal information with the utmost care, transparency, and integrity. This Policy has been written to give you a clear and complete picture of our data practices — in plain English, without unnecessary complexity.
We recognise that our members entrust us with sensitive personal and financial information. That trust is the foundation of our relationship with every player. Our data protection practices are designed to meet or exceed internationally recognised standards for data security and privacy, including appropriate technical and organisational safeguards consistent with the sensitivity of the data we process.
This Policy applies to all personal data processed in connection with your use of the ck10 Platform, whether you are browsing as a visitor, registering a new account, completing identity verification, making a deposit via bKash, Nagad, Rocket, or Upay, placing a bet, playing a casino game, or contacting our support team. It covers data collected through our website, through customer service interactions, and through our payment and technology partners.
If you have any questions about this Policy or about how ck10 handles your personal data, please contact us at [email protected]. We are committed to responding to privacy queries promptly and thoroughly.
2 Data We Collect
ck10 collects personal data across several categories. Below is a comprehensive breakdown of the information we may hold about you as a member.
2.1 Identity & Registration Data
When you create a ck10 account, we collect the information you provide during the registration process, including:
- Full legal name (as it appears on your government-issued identity document)
- Date of birth (used for age verification — members must be 21 or older)
- Email address
- Mobile phone number (used for account security and payment method matching)
- Preferred username and account password (stored in hashed, non-reversible form)
- Residential address (city, district, Bangladesh)
2.2 Identity Verification (KYC) Data
To comply with anti-money laundering obligations and to confirm that all members are aged 21 or above, we collect KYC documentation, which may include:
- Scanned or photographed copies of your National Identity Card (NID), passport, or driving licence
- Proof of address documents (utility bills, bank statements dated within 90 days)
- Selfie photographs taken alongside your identity document for liveness verification
- Proof of payment method ownership (e.g., bKash or Nagad account confirmation screenshots)
2.3 Financial & Transaction Data
We collect records of all financial activity associated with your account, including:
| Data Type | Purpose |
|---|---|
| Deposit amounts and timestamps | Account crediting, AML monitoring |
| Withdrawal requests and amounts | Payment processing, fraud prevention |
| Payment method identifiers (bKash/Nagad/Rocket/Upay mobile numbers) | Transaction matching, KYC compliance |
| Bet and wager history (game, stake, outcome, timestamp) | Account management, responsible gaming monitoring |
| Bonus and promotional credit records | Wagering requirement tracking, fraud detection |
| Running wallet balance | Account service delivery |
2.4 Technical & Usage Data
When you access the ck10 Platform, we automatically collect certain technical information, including:
- IP address and approximate geolocation (country/city level)
- Device type, operating system, and browser version
- Session start and end times, pages viewed, and features used
- Referral source (if you arrived via a partner or promotional link)
- Cookie identifiers and session tokens (see Section 7)
2.5 Communications Data
We retain records of communications between you and ck10, including support chat transcripts, email correspondence, and records of any complaints or formal queries you have submitted. This data is used to resolve disputes, improve service quality, and maintain a complete audit trail of member interactions.
3 How We Collect Your Data
ck10 collects personal data through the following mechanisms:
- Direct collection: Data you voluntarily provide when registering an account, completing KYC verification, making a deposit, contacting support, or participating in a promotion.
- Automated collection: Technical and usage data collected automatically when you access the Platform through cookies, server logs, and analytics tools (see Section 7).
- Third-party sources: Identity verification data supplemented by our KYC service provider; device risk signals from our fraud prevention technology partner; payment confirmation data from bKash, Nagad, Rocket, and Upay; and game outcome data from our game suppliers including Pragmatic Play, Evolution Gaming, Microgaming, Ezugi, and Spribe.
We do not purchase personal data lists from data brokers, and we do not collect data from your social media profiles without your explicit consent.
4 How We Use Your Data
ck10 uses the personal data we collect for the following clearly defined purposes:
- Account creation and management: To register your account, maintain your profile, and deliver the full range of betting and gaming services available on the Platform.
- Age and identity verification: To confirm that you are at least 21 years of age and to verify that your identity matches the information provided during registration, as required by our responsible gaming obligations.
- Payment processing: To process deposits from and withdrawals to your bKash, Nagad, Rocket, or Upay account, and to maintain accurate financial records of all transactions.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
- Responsible gaming monitoring: To identify patterns of gambling behaviour that may indicate harm, to enforce limits set by members, and to act on self-exclusion requests.
- Customer support: To respond to your queries, resolve disputes, process complaints, and provide technical assistance.
- Platform improvement: To analyse anonymised usage data and improve the functionality, performance, and user experience of the ck10 Platform.
- Legal and regulatory compliance: To fulfil obligations under applicable anti-money laundering, record-keeping, and reporting requirements.
- Communications: To send you transactional notifications (deposit confirmations, withdrawal approvals, security alerts), and, where you have given consent, promotional communications about ck10 offers and new features. You may opt out of marketing communications at any time.
5 Legal Basis for Processing
ck10 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing required to deliver the services set out in our Terms & Conditions, including account management, payment processing, and bet settlement.
- Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, age verification mandates, and lawful requests from authorities.
- Legitimate interests: Processing carried out for purposes that are in the legitimate interests of ck10 and do not override your fundamental rights — including fraud prevention, platform security, and anonymous analytics for service improvement.
- Consent: Processing based on your freely given, specific, and informed consent — in particular, the sending of marketing and promotional communications. You may withdraw consent at any time by contacting [email protected] or by using the unsubscribe mechanism in any marketing email.
6 Sharing Your Data with Third Parties
ck10 shares your personal data only with the categories of third parties listed below, and only to the extent necessary for the stated purpose. We do not share your data beyond what is described here.
6.1 Payment Service Providers
Your mobile wallet identifier (bKash, Nagad, Rocket, or Upay number) and transaction amounts are shared with the relevant payment service provider solely to process deposit and withdrawal transactions. These providers operate their own privacy policies which govern their handling of your data in connection with the transaction.
6.2 Identity Verification (KYC) Providers
KYC documentation (identity documents, selfies, proof of address) is shared with our contracted identity verification partner to facilitate the age and identity verification process. Our KYC partner processes this data under a formal data processing agreement and is prohibited from using it for any other purpose.
6.3 Game Technology Suppliers
When you play a casino game or sports betting product powered by a third-party supplier (such as Pragmatic Play, Evolution Gaming, Microgaming, Ezugi, or Spribe), limited session and wager data is exchanged with that supplier to deliver the game, determine outcomes, and settle bets. Game suppliers do not receive your identity documents or financial account details.
6.4 Legal and Regulatory Authorities
ck10 may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we are legally required to do so — for example, in connection with an AML investigation, a court order, or a lawful request from a competent authority. We will notify you of such disclosure where we are legally permitted to do so.
6.5 Business Transfers
In the event of a merger, acquisition, or sale of all or part of ck10's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
7 Cookies & Tracking Technologies
ck10 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device by your browser when you visit a website. We use the following categories of cookies:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, prevent session hijacking, enable core Platform functionality | No — essential for the Platform to function |
| Preference / Functional | Remember your language, display preferences, and recently played games | Yes — via browser settings |
| Analytics | Collect anonymised data on page views, navigation paths, and feature usage to improve Platform performance | Yes — via browser settings |
| Security | Detect suspicious login attempts, flag unusual session patterns, and support fraud prevention systems | No — essential for account security |
ck10 does not use advertising or targeting cookies, and does not share cookie data with advertising networks. Analytics cookies collect only anonymised, aggregated data and are not linked to your individual identity or account.
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling strictly necessary or security cookies may impair your ability to use the Platform. For instructions on managing cookies in major browsers, refer to your browser's help documentation.
8 Data Security
ck10 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Our security infrastructure includes:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the ck10 Platform.
- Encryption at rest for all sensitive stored data, including identity documents, financial records, and account credentials.
- Password hashing using industry-standard one-way cryptographic algorithms — your password is never stored in a recoverable form.
- Multi-factor authentication (MFA) options for account login, providing an additional layer of protection beyond your password.
- Intrusion detection and prevention systems that monitor network traffic and alert our security team to anomalous activity in real time.
- Regular security audits and penetration testing conducted by independent security professionals to identify and remediate potential vulnerabilities.
- Role-based access controls limiting internal access to personal data to only those ck10 staff members who require it to perform their job functions.
- Secure data centre facilities with physical access controls, CCTV monitoring, and environmental safeguards for all servers hosting ck10 data.
In the event of a data security incident that is likely to result in a risk to your rights and freedoms, ck10 will notify affected members without undue delay via the email address registered on your account, and will take all reasonable steps to contain and remediate the incident.
9 Data Retention
ck10 retains your personal data only for as long as is necessary to fulfil the purposes set out in this Policy, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration and profile data | Duration of active membership, plus 5 years after account closure |
| KYC identity documents | Duration of active membership, plus 5 years after account closure |
| Financial transaction records | 7 years from the date of each transaction (AML compliance) |
| Betting and gaming history | 5 years from the date of each wagering event |
| Customer support communications | 3 years from the date of the final communication in each interaction |
| Technical / session log data | 90 days, unless retained longer for an ongoing security investigation |
| Self-exclusion records | Indefinitely (to prevent re-registration during exclusion period) |
Following the expiry of the relevant retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. Anonymised or aggregated data that cannot be linked back to any individual may be retained indefinitely for statistical and analytical purposes.
10 Your Data Rights
As a ck10 member, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, please contact [email protected] with your full name, registered email address, and a clear description of your request.
- Right of Access: You have the right to request a copy of the personal data ck10 holds about you, together with information about the purposes for which it is processed and the categories of recipients with whom it has been shared.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
- Right to Erasure ("Right to Be Forgotten"): In certain circumstances, you have the right to request the deletion of your personal data. Note that this right is subject to limitations where we are required by law to retain the data (e.g., AML transaction records) or where the data is necessary for the establishment, exercise, or defence of legal claims.
- Right to Restrict Processing: You have the right to request that we temporarily stop processing your personal data — for example, while a dispute about accuracy is being resolved — without requiring deletion of the data.
- Right to Object: Where we process your data on the basis of legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
- Right to Data Portability: Where processing is carried out by automated means on the basis of contract or consent, you have the right to receive your data in a structured, machine-readable format and to request that it be transferred to another data controller where technically feasible.
ck10 will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension within the initial 30-day period.
11 Children & Minors
The ck10 Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires all applicants to confirm their date of birth, and our KYC process is designed to detect and reject applications from persons who do not meet the minimum age requirement.
If ck10 becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the relevant account, delete the personal data associated with it, return any deposited funds to the source payment method, and, where required, report the matter to the relevant authorities.
If you are a parent or guardian and believe that your child may have registered an account on the ck10 Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
12 International Data Transfers
ck10 primarily processes personal data within secure data centre facilities. In certain circumstances, where our third-party service partners (including game technology suppliers and KYC providers) are based outside Bangladesh, your personal data may be transferred to and processed in countries other than Bangladesh.
Where such transfers occur, ck10 ensures that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to that described in this Policy. Safeguards include formal data processing agreements with service providers that incorporate appropriate contractual protections for your data, and a preference for service providers who store data in jurisdictions with recognised data protection frameworks.
By using the ck10 Platform and providing your personal data, you acknowledge that your data may be processed as described in this section. If you have concerns about international data transfers in connection with your account, please contact [email protected].
13 Changes to This Privacy Policy
ck10 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Policy, we will notify active members via the email address registered on their account, and we will update the "Last Updated" date at the top of this document.
We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the ck10 Platform following the publication of an updated Policy constitutes your acknowledgement of the changes and your agreement to be bound by the updated terms.
If you do not agree with any changes to this Policy, you should stop using the Platform and request account closure by contacting [email protected] before the updated Policy takes effect.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ck10 processes your personal data, please contact our team using the details below:
- Email: [email protected] (plain text — not a clickable link)
- Subject Line: Use "Privacy Policy Query" or "Data Rights Request" for faster routing
- Response Time: General privacy queries responded to within 48 hours; formal data rights requests within 30 days
- Support Hours: 24 hours a day, 7 days a week, 365 days a year
For responsible gaming matters, including self-exclusion requests, deposit limit changes, or general gambling harm guidance, please visit the ck10 Responsible Gaming page or contact [email protected] directly.
Ready to Explore ck10?
Now that you understand how we protect your privacy, discover everything ck10 has to offer — from live cricket betting and premium slots to exclusive casino games and fast bKash withdrawals.